Gig workers are endlessly exploited. AI could make more of us share their fate

The Klarna story is a useful case study in how AI-driven labor restructuring actually unfolds: not mass replacement, but a quiet shift toward contingent, gig-based work for the tasks AI cannot yet handle. This pattern — where AI handles routine queries and precarious human labor absorbs the remainder — risks normalizing a two-tier workforce with fewer protections. The piece resists easy optimism and is worth reading carefully.